Support for seller photo prep.
Email support@vaultdevlabs.com with your device model, operating-system version, marketplace preset, rough image count, and what went wrong.
Useful details to include
- iPhone, iPad, or Mac model and operating-system version.
- Marketplace preset used.
- Image count and original formats.
- Whether import, validation, or ZIP export failed.
- A screenshot of the app state if possible.
App Store edition
The public App Store listing supplies Seller Photo Prep for supported iPhone, iPad, and Mac devices. Image preparation runs locally. The app does not upload product photos or connect directly to marketplace accounts.
If Lifetime Pro does not appear after a completed purchase, open the Free plan control and choose Restore Purchases while signed into the Apple Account used for the purchase. Apple handles billing, refunds, and transaction status. Include the exact StoreKit message in a support request, but do not send your Apple Account password or verification codes.
Legacy direct edition
Seller Photo Prep Studio 0.3.6 focuses on local image folder import, marketplace readiness checks, duplicate detection, predictable file naming, prepared-output review, and ZIP export. It does not upload product photos or connect directly to marketplaces.
Purchase scope
The direct offer is a UK-only, one-time purchase for macOS 12 or later. It includes a perpetual direct-edition licence for up to two Macs and no recurring subscription. Review the terms, cancellation and refund information before checkout.
Existing purchase delivery and activation
Stripe sends the payment receipt. The private download and setup notes arrive in a delivery email, and the licence key arrives in a separate email. They may arrive in either order. Check spam or junk folders, then email support from the checkout address if either message is missing.
For activation help, include the exact error but do not email your full licence key. You can request licence recovery from the app using the purchase email.